PAYMENT, CANCELLATION & REFUND POLICY

Welcome to Dreamscape Tours. We are committed to providing our customers with exceptional travel experiences through transparent business practices and professional service. This Payment, Cancellation & Refund Policy explains the terms governing payments, cancellations, modifications, refunds, and related services offered by Dreamscape Tours.

By booking any service with Dreamscape Tours, you acknowledge that you have read, understood, and agreed to the terms contained in this policy.


1. Introduction

At Dreamscape Tours, customer satisfaction is our highest priority. We strive to deliver seamless travel experiences through our website www.dreamscapetours.in, our offices, and our authorized representatives.

Travel arrangements often involve multiple third-party suppliers including airlines, hotels, cruise operators, transport providers, visa authorities, destination management companies, insurance providers, and activity operators. Since each supplier follows its own booking and cancellation policies, this policy explains how payments, cancellations, refunds, and amendments are handled by Dreamscape Tours.

This Payment, Cancellation & Refund Policy applies to all bookings made through Dreamscape Tours, including but not limited to:

  1. Domestic Holiday Packages
  2. International Holiday Packages
  3. Flight Reservations
  4. Hotel Reservations
  5. Visa Assistance
  6. Passport Assistance
  7. Cruise Bookings
  8. Travel Insurance
  9. Corporate Travel
  10. MICE Services (Meetings, Incentives, Conferences & Exhibitions)
  11. Sightseeing Tours
  12. Transfers
  13. Rail Bookings
  14. Car Rentals
  15. Foreign Supplier Bookings
  16. Group Tours

Throughout this policy, "Dreamscape Tours", "Company", "We", "Us", and "Our" refer to Dreamscape Tours, while "Customer", "Traveller", "Passenger", "Client", "You", and "Your" refer to the person making the booking or travelling under the booking.


2. Foreign Exchange

Dreamscape Tours does not directly provide foreign exchange services.

Customers requiring foreign currency are advised to obtain foreign exchange only through RBI-authorized banks, money changers, or licensed foreign exchange dealers.

Any guidance provided by Dreamscape Tours regarding foreign exchange providers is purely for customer convenience and should not be interpreted as financial advice or a recommendation.

Dreamscape Tours shall not be responsible for:

  1. Exchange rate fluctuations
  2. Currency conversion losses
  3. Service charges levied by exchange providers
  4. Government regulations relating to foreign currency
  5. Delays in foreign currency delivery
  6. Card conversion charges
  7. Forex card balance discrepancies

Foreign exchange transactions are solely between the customer and the authorized forex provider.


3. Booking & Payment Terms

3.1 Booking Confirmation

A booking is considered confirmed only after all of the following conditions have been fulfilled:

  1. Receipt of the prescribed advance payment.
  2. Availability confirmation from the relevant supplier(s).
  3. Written confirmation issued by Dreamscape Tours.

Until written confirmation is issued, quoted prices and availability remain subject to change without prior notice.


3.2 Advance Payment

To initiate bookings and secure reservations, customers are required to pay an advance amount as communicated in the quotation or invoice.

The advance payment may vary depending on:

  1. Destination
  2. Airline policy
  3. Hotel policy
  4. Cruise policy
  5. Visa requirements
  6. Seasonality
  7. Group size
  8. Supplier payment schedule

Certain bookings, including promotional fares, special offers, peak season departures, cruises, charter flights, and non-refundable hotel reservations may require 100% payment at the time of booking.


3.3 Balance Payment

The remaining balance must be paid before the due date specified in the booking confirmation.

Failure to make payment by the due date may result in:

  1. Automatic cancellation of bookings
  2. Cancellation charges imposed by suppliers
  3. Increase in travel costs
  4. Release of confirmed reservations
  5. Loss of promotional fares

Dreamscape Tours shall not be responsible for any loss arising due to delayed payment by the customer.


3.4 Visa & Passport Services

Visa processing and passport assistance require 100% advance payment before the application process begins.

Government fees, Embassy fees, VFS fees, Passport Seva fees, courier charges, biometric charges, and any other statutory charges are payable separately wherever applicable.


3.5 Dynamic Pricing

Airfares, hotel tariffs, cruise fares, visa fees, taxes, fuel surcharges, and currency exchange rates are dynamic in nature.

Unless specifically confirmed in writing, Dreamscape Tours does not guarantee quoted prices until full or prescribed payment has been received and bookings have been confirmed.


4. Payment Methods

Dreamscape Tours accepts payments through the following methods:

  1. UPI
  2. NEFT
  3. RTGS
  4. IMPS
  5. Bank Transfer
  6. Credit Cards
  7. Debit Cards
  8. Online Payment Gateway
  9. Cash (subject to applicable laws)
  10. Cheque (subject to realization)

Payments are considered received only after successful credit into Dreamscape Tours' designated account.


4.1 Bank Charges

All bank charges, transaction fees, payment gateway charges, currency conversion charges, overseas remittance charges, intermediary bank fees, and any similar charges shall be borne by the customer.

Dreamscape Tours should receive the full invoiced amount after deduction of all banking charges.


4.2 Payment Gateway Charges

Where payments are made through online payment gateways, applicable gateway or convenience fees, if any, may be charged separately.

These charges are non-refundable.


4.3 Failed Transactions

Dreamscape Tours shall not be responsible for:

  1. Payment gateway failures
  2. Banking delays
  3. Card declines
  4. Technical issues
  5. Duplicate payments caused by banking systems

Customers are advised to contact their respective bank or payment service provider in such cases.


4.4 Bank Details

Payments through bank transfer should be made only to the official account communicated by Dreamscape Tours.

Customers are advised not to transfer money to any individual account unless officially authorized by Dreamscape Tours in writing.

Dreamscape Tours shall not be responsible for payments made to unauthorized accounts.


4.5 Payment Confirmation

Customers should share payment confirmation along with transaction details after making payment to enable timely verification and processing of bookings.

5. Cancellation Policy

At Dreamscape Tours, we understand that travel plans may change due to unforeseen circumstances. Since we work with airlines, hotels, cruise operators, visa authorities, destination management companies, transport providers, and other third-party suppliers, every booking is subject to the cancellation policies of the respective service providers.

All cancellation requests must be submitted in writing via email to info@dreamscapetours.in or through the official communication channel used for your booking. A cancellation request shall be considered valid only after it has been acknowledged and confirmed in writing by Dreamscape Tours.

Cancellation charges may vary depending on the supplier, destination, travel season, fare conditions, and the date of cancellation.


5.1 Holiday Package Cancellations

Holiday package cancellations are subject to the cancellation policies of all service providers included in the package, such as:

  1. Airlines
  2. Hotels
  3. Cruise operators
  4. Local transport providers
  5. Sightseeing operators
  6. Activity providers
  7. Destination Management Companies (DMCs)

If any supplier imposes cancellation charges, Dreamscape Tours will deduct those charges before processing any eligible refund.

Customized and tailor-made holiday packages may attract higher cancellation charges, especially where advance payments have already been made to overseas suppliers.

Certain promotional packages, festive offers, peak season bookings, special event departures, and early bird offers may be entirely non-refundable.


5.2 Flight Ticket Cancellations

Flight ticket cancellations are governed solely by the fare rules of the respective airline.

Dreamscape Tours acts only as a booking intermediary and cannot alter or override airline cancellation policies.

Applicable deductions may include:

  1. Airline cancellation charges
  2. No-show charges
  3. Airline service fees
  4. Fare difference
  5. Convenience fees
  6. Airline administrative charges

Refunds will be processed only after the airline approves and releases the refundable amount.

For non-refundable fares, no refund shall be payable.


5.3 Hotel Reservation Cancellations

Hotel bookings are subject to the cancellation policy of the respective hotel or accommodation provider.

Hotels may apply:

  1. Free cancellation within specified timelines
  2. One-night retention charges
  3. Partial cancellation charges
  4. Full retention charges
  5. Non-refundable booking conditions

Refunds will be limited to the amount actually refunded by the hotel.

Dreamscape Tours shall not be liable where the hotel refuses a refund under its own policy.


5.4 Visa Service Cancellations

Dreamscape Tours provides visa assistance and documentation support only.

Visa fees, embassy fees, VFS charges, courier charges, appointment fees, biometric charges, consultation fees, and service charges become non-refundable once visa processing has commenced.

If a customer cancels the visa request before the application has been submitted to the Embassy or Visa Application Centre, only the recoverable amount, if any, shall be refunded after deducting applicable administrative and service charges.

No refund shall be provided once:

  1. Documents have been submitted to the Embassy
  2. Biometrics have been completed
  3. Visa appointment has been attended
  4. Embassy processing has begun

Visa approval or rejection remains solely at the discretion of the concerned Embassy or Consulate.

Dreamscape Tours cannot be held responsible for visa refusals, processing delays, requests for additional documentation, or changes in embassy requirements.


5.5 Passport Services

Passport assistance charges are non-refundable once the application process has commenced.

Government fees paid towards Passport Seva Kendra or other authorities shall be governed by the rules of the respective government department.


5.6 Cruise Bookings

Cruise operators generally have strict cancellation policies.

Cancellation charges shall be applicable as per the cruise company's terms and conditions.

Certain cruise bookings may become completely non-refundable after confirmation.


5.7 Sightseeing, Activities & Excursions

Refunds for sightseeing tours, attraction tickets, amusement parks, adventure activities, museum passes, event tickets, and local excursions are governed by the cancellation policy of the respective supplier.

Some activities may be non-refundable after confirmation.


5.8 Transfers & Vehicle Bookings

Airport transfers, intercity transfers, chauffeur services, self-drive rentals, coaches, and private vehicle bookings are subject to the cancellation policy of the transport provider.

Cancellation charges may apply depending on the notice period and supplier policy.


5.9 Rail Bookings

Rail ticket cancellations are governed by the cancellation rules of the respective railway authority.

Refunds shall be processed only after receiving the refundable amount from the railway operator.


5.10 Corporate Travel & MICE

Corporate travel bookings, conferences, meetings, exhibitions, incentive travel, and event management services involve advance commitments with multiple suppliers.

Cancellation charges shall depend upon:

  1. Venue contracts
  2. Hotel contracts
  3. Airline policies
  4. Event suppliers
  5. Audio-visual vendors
  6. Destination Management Companies
  7. Event organizers

Any unrecoverable expenses already incurred by Dreamscape Tours or its suppliers shall be payable by the client.


5.11 Group Tours

For group departures, cancellation charges may differ from individual bookings due to contractual commitments with hotels, airlines, coaches, and local partners.

Group departure bookings may become partially or fully non-refundable after confirmation.


5.12 Travel Insurance

Travel insurance policies are governed by the issuing insurance company.

Premiums once issued are generally non-refundable unless permitted by the insurer.

Claims shall be processed only by the insurance company in accordance with the policy terms.


5.13 No-Show Policy

A "No-Show" refers to situations where a traveller fails to:

  1. Report for departure
  2. Board a flight
  3. Check into a hotel
  4. Attend a visa appointment
  5. Join a sightseeing tour
  6. Report for a cruise
  7. Use any booked travel service

In such cases, no refund shall be payable unless specifically allowed by the respective supplier.

Dreamscape Tours shall not be responsible for losses arising due to late reporting, missed flights, incorrect documentation, or failure to comply with travel requirements.


5.14 Rescheduling & Amendments

Requests for modifications, including:

  1. Change of travel dates
  2. Change of destination
  3. Passenger name correction
  4. Flight changes
  5. Hotel changes
  6. Tour amendments

shall be subject to:

  1. Supplier approval
  2. Availability
  3. Applicable fare differences
  4. Administrative charges
  5. Additional supplier charges

Dreamscape Tours reserves the right to charge a reasonable service fee for processing amendments.


5.15 Cancellation Service Charges

In addition to supplier-imposed cancellation charges, Dreamscape Tours reserves the right to deduct reasonable administrative and service charges for processing cancellations, amendments, and refund requests.

The exact amount shall depend on the nature of the booking and the services already rendered.


5.16 Last-Minute Cancellations

Bookings cancelled within 21 days of the scheduled departure may attract additional cancellation charges due to commitments made to airlines, hotels, transport providers, and other travel partners.

In such cases, the customer shall be liable to bear all applicable cancellation charges imposed by suppliers along with any administrative charges of Dreamscape Tours.

6. Refund Policy

Dreamscape Tours is committed to processing eligible refunds in a fair and timely manner. Since we act as an intermediary between travellers and third-party service providers such as airlines, hotels, cruise operators, visa authorities, destination management companies, transport providers, and activity operators, all refunds are subject to the refund policies of the respective suppliers.

Refunds will only be processed after the applicable supplier has approved the cancellation and released the refundable amount to Dreamscape Tours.


6.1 Eligible Refunds

Subject to the applicable supplier's policies, customers may be eligible for refunds of:

  1. Hotel accommodation charges
  2. Flight fares
  3. Rail ticket fares
  4. Cruise bookings
  5. Airport transfers
  6. Vehicle rentals
  7. Sightseeing tours
  8. Activity bookings
  9. Holiday package components
  10. Other travel services included in the booking

The refundable amount, if any, will be calculated after deducting:

  1. Supplier cancellation charges
  2. Administrative charges
  3. Service fees
  4. Payment gateway charges (where applicable)
  5. Bank charges
  6. Government levies or taxes that are non-refundable under applicable law


6.2 Refund Process

Once the refund request has been approved by the respective supplier(s), Dreamscape Tours will initiate the refund process.

Refunds will generally be processed through the same mode of payment used for the original booking. Where this is not possible, the refund may be processed through an alternative method mutually agreed upon by both parties.

Customers may be required to provide valid banking details or any other information necessary to complete the refund process.


6.3 Refund Timelines

Refund processing times vary depending on the policies and procedures of the respective airlines, hotels, embassies, banks, payment gateways, and other suppliers.

Indicative timelines are:

  1. Domestic bookings: 15–30 working days
  2. International bookings: 30–45 working days
  3. Visa-related refunds (if applicable): As per the policies of the Embassy, VFS, or Visa Application Centre
  4. Airline refunds: Subject to the airline's processing timeline
  5. Credit card refunds: Subject to the processing time of the issuing bank

Dreamscape Tours shall not be responsible for delays caused by banks, payment gateways, airlines, embassies, or other third-party service providers.


6.4 Non-Refundable Charges

Unless otherwise specified in writing, the following charges are generally non-refundable:

  1. Consultation fees
  2. Service charges
  3. Visa assistance fees
  4. Embassy fees
  5. VFS charges
  6. Passport assistance fees
  7. Travel insurance premiums
  8. Payment gateway charges
  9. Bank transfer charges
  10. Currency conversion charges
  11. Foreign exchange charges
  12. Convenience fees
  13. Courier charges
  14. Documentation charges
  15. Government fees
  16. GST and other statutory taxes where legally non-refundable


6.5 Partial Refunds

Where only certain components of a booking are cancelled, refunds shall be limited to the refundable value of those specific services.

For example, if a customer cancels only a hotel booking while retaining flights and transfers, only the hotel component will be considered for refund, subject to the hotel's cancellation policy.


7. Customer Responsibilities

Customers are responsible for ensuring that:

  1. All passenger names match the passport or government-issued identity document.
  2. Passports are valid for the required period as specified by the destination country.
  3. All required travel documents, visas, permits, and health certificates are obtained before departure.
  4. Payments are made within the specified deadlines.
  5. Travel insurance is purchased where recommended.
  6. All applicable immigration, customs, airline, and destination regulations are complied with.

Dreamscape Tours shall not be liable for any losses arising from incorrect information provided by the customer or failure to meet travel requirements.


8. Force Majeure

Dreamscape Tours shall not be liable for any delay, cancellation, modification, loss, damage, or additional expense arising from circumstances beyond its reasonable control, including but not limited to:

  1. Natural disasters
  2. Floods
  3. Earthquakes
  4. Cyclones
  5. Pandemics or epidemics
  6. Government restrictions
  7. Political unrest
  8. War or civil disturbances
  9. Terrorist activities
  10. Airline strikes
  11. Airport closures
  12. Weather disruptions
  13. Public health emergencies
  14. Technical failures of third-party suppliers

In such situations, refunds, if any, shall be subject to the policies of the respective suppliers.


9. Limitation of Liability

9.1 Dreamscape Tours acts solely as an intermediary between customers and independent service providers such as airlines, hotels, cruise operators, transport companies, insurance providers, visa authorities, destination management companies, and other travel-related service providers.

Accordingly, Dreamscape Tours shall not be liable for:

  1. Flight delays, cancellations, or schedule changes.
  2. Visa refusals or processing delays.
  3. Hotel service deficiencies.
  4. Loss, theft, or damage to baggage or personal belongings.
  5. Personal injury, illness, or accidents during travel.
  6. Supplier insolvency or operational failures.
  7. Changes in government regulations affecting travel.
  8. Additional expenses incurred due to unforeseen circumstances.


9.2 Medical Emergencies & Goodwill Assistance

Dreamscape Tours shall not be liable for the provision, quality, adequacy, or outcome of any medical treatment, emergency assistance, or healthcare services rendered in the event of illness, injury, accident, or any medical emergency during the course of travel. Any medical assistance, alternative arrangements, or goodwill gestures extended by Dreamscape Tours in the event of a medical emergency, force majeure, or any unforeseen circumstance are provided solely at the Company's discretion to minimise inconvenience or loss to travellers. Such assistance shall not be construed as an admission of liability, acceptance of legal responsibility, or a waiver of any rights, remedies, or protections available to Dreamscape Tours under these Terms & Conditions or applicable law.


9.3 Limitation of Liability

While Dreamscape Tours will make every reasonable effort to assist customers in resolving travel-related issues, our liability shall be limited to the value of the services booked through us and shall not extend to any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of enjoyment, loss of business, loss of opportunity, or any other financial or personal losses arising from the services provided by third-party suppliers.


10. Website Information

Dreamscape Tours makes every effort to ensure that the information published on www.dreamscapetours.in is accurate and up to date.

However, prices, itineraries, availability, travel requirements, visa regulations, and other information may change without prior notice.

Customers are advised to verify all details with our travel consultants before confirming their bookings.


11. Privacy & Confidentiality

Personal information collected during the booking process will be used solely for providing travel-related services, processing bookings, complying with legal requirements, and communicating with customers.

Dreamscape Tours will not disclose customer information to third parties except where necessary for booking travel services or where required by law.

For more details, customers are encouraged to review our Privacy Policy.


12. Policy Updates

Dreamscape Tours reserves the right to amend, modify, or update this Payment, Cancellation & Refund Policy at any time without prior notice.

The latest version published on our website shall supersede all previous versions and shall apply to all bookings from the date of publication.



13. Governing Law & Jurisdiction

This Payment, Cancellation & Refund Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or in connection with this policy or the services provided by Dreamscape Tours shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka.


14. Contact Us

For any queries relating to bookings, cancellations, refunds, payments, or this policy, please contact:

Dreamscape Tours

📍 Malleswaram, Bengaluru, Karnataka, India

📧 info@dreamscapetours.in

🌐 www.dreamscapetours.in


For questions about these policies, please contact us at info@dreamscapetours.in or call +91 9741868498.